Warranty
Velmex Inc. warrants all mechanical UniSlide Assemblies supplied by Velmex Inc. to be free from defects in materials and workmanship for one year from date of invoice. Velmex motor controls have a two year limited warranty. Velmex’s sole obligation under this warranty is limited to furnishing, without additional charge, a replacement for, or at its option, repairing or issuing credit for any product which is returned freight prepaid. This warranty shall not apply to any unit which has been subjected to misuse, improper operating conditions, or any alterations. The seller makes no claim that it’s products are intended for every use or purpose to which they may be put by the buyer. IN NO EVENT SHALL VELMEX INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Cancellation Policy
- Cancellation of orders consisting of standard products, for any reason, is subject to a 15% cancellation charge. Cancellation of orders for special products and non standard UniSlide Assemblies are subject to a cancellation charge to be determined by Velmex Inc.

Repair Return Policy
- Please contact Velmex for an RMA number. When returning a UniSlide Assembly, include a written explanation of the problem. Velmex will inspect the unit and notify you of the cost, if any, before any work is undertaken. If the unit is unrepairable it will be returned at the owner’s expense. The charge for non-warranty work will be assessed at the current hourly rate.