Product Ordering
Velmex products, including, without limitation, product features, specifications, designs, availability and pricing, are subject to change by Velmex, Inc. at any time without notice.
Availability
All Velmex products, whether standard or custom are built-to-order. While we do have standard items, we do not have "off-the-shelf" items. We want to ensure you get the configuration you need with the travel distance, lead screw pitch, drive, etc. that you require for your application.
Therefore, on-line ordering is not available. Delivery is typically 2-3 weeks. If your need is more urgent or if you would like a precise lead time, please contact us.
Please use our Request Assistance form to request a quote or contact us directly by e-mail, fax or telephone to place an order.
Sourcing
All Velmex manufactured products are made in the US and can be purchased from Velmex directly. For our customers' convenience, we do have distributors throughout the world. Please refer to our Distributors page.
Pricing
Contact Velmex directly regarding pricing. Quantity discounts are available.
Payment
We accept: |
MasterCard® |
Purchase Orders with approved credit |
|
Wire Transfers |
|
Checks for payment in advance only. The payment must clear before the order will be shipped. |
|
International Orders: |
For international orders, payment must be received in advance of shipment. This is includes shipping and handling fees. We can provide a ProForma Invoice, if needed. |
and VISA® 
For US and Canadian orders only. (We do not accept Discover®, American Express® or any other brand of credit card.)Cancellation Policy
Cancellation of orders consisting of standard products, for any reason, is subject to a 15% cancellation charge. Cancellation of orders for special products and nonstandard UniSlide®, BiSlide® or XSlide™ Assemblies are subject to a cancellation charge to be determined by Velmex, Inc.
Returned Goods
Returned goods may be subject to a 15% restocking fee. All returns must have a Return Materials Authorization (RMA) number before returning the product. Please contact Velmex via phone or email and we will assign an RMA and give you instructions on your next steps. Please contact us within 30 days of receipt of product for the RMA number.
Returned products should be well packed to prevent damage. All returned goods are subject to inspection for use or damage on receipt. Credit is subject to the inspection results. Return of special and custom systems is at the sole discretion of Velmex depending upon the level of customization
Repair Return Policy
If you need to return a product to Velmex for repair, please contact us for a Return Materials Authorization (RMA) number before returning the product. Any request should include an explanation of the problem, along with your contact information. We will inspect the unit and notify you of the cost, if any, before any work is performed or if we've determined it is not cost-effective to repair the unit. The charge for non-warranty work will be billed at the current Velmex hourly rate. Please review Velmex's Warranty Policy.
Reconditioning
Should the bearing pads wear out after long periods of use, replacement pads can be laminated to the slider at a nominal cost. Please contact us via phone at 800-642-6446 or +1-585-657-6151 or via email at info@velmex.com if you would like a Velmex product reconditioned. If you are returning an item for reconditioning that is not covered under warranty, please complete a Modification Request form and include it with the product you are returning for reconditioning.
Replacement Parts
Replacement parts including lead screws, carriages (sliders), locks, cranks, joysticks, motors, etc. are available from Velmex. Please specify your Assembly model number and, if applicable, motor model number when ordering replacement parts.
Customer Requests for Modifications
Velmex has the ability to modify our products to a customer's specifications. This includes but is not limited to custom lengths, additional or different hole patterns, adding customer-purchased motors that are different than those offered by Velmex. (Nominal costs may apply.)
If you would like to modify a Velmex product, please contact a Sales Application Engineer via phone at 800-642-6446 or +1-585-657-6151 or via email at info@velmex.com or complete our Request Assistance form. Once you place your order, please complete the Modification Request form and include it with any items you are sending to Velmex to be incorporated on the product.
